Masterbuilt Reviews
(Rated by 13 users)
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Payment Methods
- Credit/Debit Cards
- Affirm
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Today's Best Deals
30
$OFFGREAT OFFER
GREAT OFFER
Overall Rating
4.4
Base on 13 Reviews
Ratings by Feature
Ratings by Feature
- Price & Quality4.8
- Shipping & Delivery4.3
- Customer Service4.6
- Return Policy4.8
- Good Value4.4
Recent Customer Reviews (13)
Tim Köhler
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Ella Sørensen
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Shirley Hammond
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Mimir Lassen
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Brenda Caldwell
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Siobhan Bolks
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Julia Costa
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Stefanie Baum
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Emilía Baldvinsdóttir
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Jessie Imler
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Payment Methods
Accepted Payment Options:
Prices for items on Masterbuilt.com vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
Affirm
Payment Process
- Payments can be made online during the checkout process.
- For Masterbuilt credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
Masterbuilt Pros & Cons
Pros
1
Ease of Use: Masterbuilt products are generally easy to use, especially when they work properly.
2
Versatility: The Masterbuilt Gravity Series offers versatility with features like the griddle, which enhances the grill's capabilities.
3
Safety Features: The grills come with multiple safety switches to prevent overheating and ensure safe operation.
CONS
1
Customer Service: Masterbuilt has a poor reputation for customer service. Many users report difficulty in getting help, with long hold times and unresponsive support.
2
Quality Control Issues: There are numerous reports of faulty units, including issues with the thermometer, hopper handle, and lid sensor.
3
Packaging and Shipping Issues: Some users have experienced damaged or incorrect parts upon delivery, leading to additional hassle.
4
High Price Level: Consumers often mention that the price level of Masterbuilt products is high, especially considering the quality issues.
5
Maintenance and Repair: Some models require significant maintenance and repair, which can be frustrating for users.
Masterbuilt Features and Benefits
Features
Gravity Series® Grill and Smoker Combo Grills - Dual functionality
allows users to both grill and smoke favorite foods in a single unit, providing a wide range of cooking options from searing to slow smoking
Gravity Series® Grill and Smoker Combo Grills - Digital temperature control
allows users to set and monitor cooking temperature with precision and ease
Masterbuilt Vertical Smoker - Consistent and even heat distribution
allows meat to be smoked to perfection with a delicious smoky flavor
Masterbuilt Vertical Smoker - Large cooking space
allows preparation of large quantities of food, ideal for gatherings and events
Masterbuilt Vertical Smoker - Sizes of 30 and 40 inches
provides precision and convenience
Masterbuilt Vertical Smoker - Digital version
blends technology and tradition with user-friendly features such as digital temperature controls
Masterbuilt Gravity Series 800 - 800 square inches of cooking area
suitable for small to medium-sized families
Masterbuilt Gravity Series 800 - User-friendly control panel with digital display
exhibits the grill’s temperature, cooking time, and other significant details
Masterbuilt Gravity Series 800 - Hopper system holding up to 10 pounds of charcoal
sustains up to 8 hours of cooking
Masterbuilt Gravity Series 800 - Reaches temperatures up to 700 degrees Fahrenheit
permits cooking a diverse variety of dishes
Masterbuilt Gravity Series 1050 - 1050 square inches of cooking area
perfect for large families or entertaining
Ease of Use
Masterbuilt products are generally easy to use, especially when they work properly
Versatility
Masterbuilt Gravity Series offers versatility with features like the griddle, enhancing the grill's capabilities
Safety Features
grills come with multiple safety switches to prevent overheating and ensure safe operation